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Employment Opportunities
We look for many qualities in the individuals we hire -- the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on.
Regardless of an applicant's qualifications, we always look for one attribute in particular -- the desire to provide high quality products with excellent customer service. We can train people how to work with clients or operate pieces of equipment, but to have passion for customer service and pride for your work takes a unique individual.
If these are qualities you possess, we're sure you'll find a rewarding career with us. We supply our team with the latest technology, afford them the best training available, and provide every opportunity for growth within our company.
Current Openings
- Digital Printing Customer Service Representative
Overall Responsibility: Complete and accurate communication of job specifications, deadlines and project accuracy, while providing outstanding customer service.
Key Tasks and responsibilities: Plan and manage each project with regard to profitability and efficient use of resources, Planning and coordinating the delivery of customers’ projects according to agreed upon time frames. Maintaining accurate and complete customer files to enable tracking of billing, progress, and delivery, Check completed projects to ensure customer requirements are being met for quality, paperwork, boxing, delivery and billing instructions, Meet with production management to organize and track progression of current customer job orders, Check outgoing proofs ready for delivery for accuracy and quality, Follow up with customers to ensure accuracy and quality of projects, Communicate with customers on requests pertaining to current projects, billing questions, etc., Coordinate with outside vendors when necessary to ensure project specifications and deadline compliance, Communicate incoming projects to production management, Gain complete understanding of customers’ projects and enter into a production management database, Follow up with customers regarding project status and communicate changes to production management, Ensure that order entry, file management and quality control procedures are followed throughout the production of a project, Ability to maintain a positive attitude in a demanding atmosphere
Skills and attributes: Excellent organizational skills, Excellent verbal and written communication skills, Customer Service experience preferred, Team-Oriented Personality
These attributes would be considered a plus: Printing industry knowledge, Skills in Mac & PC graphic design applications such as InDesign, Acrobat, Quark & Photoshop considered a plus, Pre-press and print production knowledge, Customer Service experience supporting a web site
- SQL Database Administrator / Web Developer.
Reports to Chief Technology Officer
Ditto Document Solutions is rapidly implementing leading edge technology together with a hard-working culture where you can grow and gain exposure to many facets of business and technology. As one of Pittsburgh’s fastest growing service providers, Ditto has also been recognized as one of Western Pennsylvania’s Best Places to Work in 2006 and 2007.
Responsibilities include the ongoing operational support, proactive analysis, capacity planning, and development for Ditto’s Microsoft environment.
Operational support will include the Microsoft systems directly involved in the Ditto’s production infrastructure as well as the existing customer web portals. Analysis, planning and development will be focused on the build out of new web services to integrate with customer’s systems and workflows.
Skills to install, configure, develop, monitor and maintain Microsoft/Intel based clients and servers are a must. This includes SQL and IIS web servers. Position requires a Bachelor’s degree in Information Technology or related field, a minimum of 3 years of experience with Microsoft Windows servers and IIS and SQL administration. Experience with backup and recovery planning, as well as the application of Microsoft patches and upgrades are necessary.
Strong analytical, interpersonal and organizational skills are also required.
Experience with Visual Studio, SharePoint, Crystal Reports, Java, Biztalk, VBScript, Cisco, Mac and Sun Operating Systems will be considered a plus.
Ditto offers a competitive salary and a comprehensive benefits package. If you qualify for this position, email your resume and salary requirements to jobs@dittodocument.com
- Web to Print Operator
Reports to Manager of Web to Print Operations
Overall Responsibility
Ensure highest quality digital file preparation and file management for Online Print Orders and Variable Data Processing.
Key Tasks and responsibilities.
Ensures that all digital files are properly designed and prepared in accordance with the Ditto¡¦s Quality Management System for Web to Print Applications.
Communicate via email / phone with clients in regards to Technical issues with files and web operations.
Manage and clean Data for Variable Data Printing and Direct Mail Projects
Ensure that projects are set up to run in the most cost effective manner possible.
To be able to perform system testing for Web to Print Projects and report back to the Manager of Web to Print Operations technical issues.
Engage in W2P Production and Workflow improvements through analyzing processes and procedures
Responsible for Archiving documents for digital storage
Responsible for Quality Assurance of all digital projects.
Assist the Digital Print CSR
Skills and attributes
Experience with Variable Data Printing / Direct Mail file Management / Web to Print Software Applications.
Mac and PC proficient with strong working knowledge of graphic design software, including Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and Quark XPress.
Ability to work in Microsoft products including Powerpoint, Word, Excel, and Access.
Print estimating, project management, and project planning skills.
Strong Customer Relation Skills a must.
Strong understanding of Color Theory for Digital Printing
HTML coding skills. Flash, or Dreamweaver a plus.
Experience requirement
3-5 years experience in graphic design, prepress, direct mail or printing industry related positions.
Associate or Bachelor Degree in Graphic Design or Print Related Degree.
Ditto offers a competitive salary and a comprehensive benefits package. If you qualify for this position, email your resume and salary requirements to jobs@dittodocument.com
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